An IT support call is often a business crisis in progress. A server down, a ransomware alert, a critical system failure during trading hours - these are situations where the business calling for support needs help now and will measure your response in minutes, not hours. An IT support company whose phone goes unanswered during a client's critical incident has a serious problem, regardless of how good the fix is when you eventually call back.
IT support engineers are often heads-down on technical work - remote sessions, on-site visits, system configurations - that makes the phone inaccessible for extended periods. Meanwhile, both existing clients with issues and new business enquiries arrive on the same line. Missing either has real commercial consequences.
The Bizwings AI Receptionist answers every call in your company name, triages the nature of the call - critical incident, standard support request, new business enquiry - captures the details and sends an instant summary with urgency clearly indicated. Critical issues are flagged immediately. New enquiries are captured in full.
Critical
IT failures during trading hours cost clients money every minute - response speed matters
£3,500+
average annual managed service contract value lost when a new enquiry goes unanswered
24/7
IT issues happen outside business hours - the AI answers around the clock
from £49 p/m
Bizwings AI Receptionist - 24/7 call handling for IT support companies
How Bizwings Works for IT Support Businesses
The Bizwings Smart Assistant is configured for your company - your name, your service types, your client profile. It triages incoming calls, distinguishes critical incidents from standard requests and new enquiries, and delivers summaries with appropriate urgency flags. Out-of-hours incident calls are captured and flagged immediately for your on-call engineer.
Hear the Bizwings AI Receptionist Handle an IT Support Call
Listen to how it triages support calls - from £49 p/m, 24/7 operation.
Hear It In Action →