The hours between 5pm and 9am are when a surprising proportion of customer enquiries arrive. Homeowners research services in the evening. Business owners call when they have a quiet moment after their own working day. People with urgent problems - a boiler breakdown, a lockout, a dental emergency - do not wait for business hours. They call when they need help.
For most UK small businesses, out-of-hours calls go entirely unanswered. The choices have historically been: pay a premium for a human out-of-hours answering service, forward to a personal mobile and sacrifice your evenings, or let the calls go to voicemail and lose most of them entirely. None of these options is satisfactory for a business trying to grow.
The Bizwings AI Receptionist provides out-of-hours call answering for UK businesses from £49 per month. It answers every evening and weekend call in your business name, captures the enquiry in full and delivers an instant summary so your first act the next working morning is a list of warm, qualified leads ready to call back - rather than a string of missed call notifications with no context.
40%
of small business enquiries arrive outside standard 9-5 working hours
Evening peak
6pm to 9pm is the second busiest period for inbound enquiry calls to small businesses
0%
of out-of-hours voicemails lead to a callback from the business - most callers move on
from £49 p/m
Bizwings out-of-hours AI call answering for UK businesses
What Out of Hours Call Answering Actually Delivers
The practical outcome of a properly configured out-of-hours answering service is a morning call-back list. The Bizwings Smart Assistant captures every evening and weekend enquiry with full context - what the caller needs, how urgently, their contact details and preferred call-back time. You start your working day with warm, informed leads rather than cold missed calls. For trades businesses with emergency coverage, critical out-of-hours calls are flagged immediately so you can respond in real time.
Hear the Bizwings AI Receptionist Handle an Out-of-Hours Call
Listen to how it answers evenings and weekends - from £49 p/m.
Hear It In Action →