Insurance clients call at renewal time, when they have had a change in circumstances or when they have just received a quote they want to challenge. These calls have a short window. A business owner calling for a commercial insurance quote who cannot get through calls the next broker on their comparison list. The renewal customer who cannot speak to you switches online. The enquiry window is measured in hours, not days.
Insurance brokers handle high call volumes and complex client queries that require focused attention. While dealing with a complex commercial policy or a claims situation, new business and renewal calls go unanswered. Each one represents revenue that is easier to lose than to recover once the client has placed business elsewhere.
The Bizwings AI Receptionist answers every call in your brokerage name, captures the type of insurance enquiry, the caller's details and their urgency, and delivers a complete summary immediately. New business calls and renewal queries are never lost to an engaged line or an unanswered phone.
£450
average annual commission value of a commercial insurance client lost at renewal
Hours
the window for responding to an insurance enquiry before it moves to a competitor
62%
of calls to small financial services businesses go unanswered at some point
from £49 p/m
Bizwings AI Receptionist - 24/7 call handling for insurance brokers
How Bizwings Works for Insurance Brokerages
The Bizwings Smart Assistant is configured for your brokerage - your name, the insurance classes you handle (commercial, personal lines, specialist), your team structure. Every missed call is captured with the enquiry type and the caller's details, routed to the right account handler immediately.
Hear the Bizwings AI Receptionist Handle an Insurance Enquiry
Listen before you decide - from £49 p/m, live in under 48 hours.
Hear It In Action →