A potential client calling a law firm for the first time has often just experienced something stressful - a relationship breakdown, an accident, a property dispute, an employment problem. The first impression that firm makes on that call shapes their entire perception of the firm's professionalism and care. If nobody answers, that potential client does not wait. They call the next firm on their shortlist.
Law firms lose new instructions to missed calls every single day. Fee earners are in client meetings, court or on calls. Reception staff are busy. Calls during lunch, after hours and on Fridays are particularly vulnerable. Each missed call from a new client enquiry is a file that goes elsewhere - and with legal matters, that relationship rarely returns.
The Bizwings AI Receptionist answers every call in your firm's name, takes the caller's details, the nature of the legal matter and their preferred contact time, and sends a full summary to the appropriate fee earner or intake team. Every new client enquiry is captured professionally and promptly, regardless of when the call arrives.
£2,500+
average value of a new client instruction lost to an unanswered call
62%
of calls to small and medium law firms go unanswered at some point during the day
First impression
the call handling experience shapes how a new client perceives your entire firm
from £49 p/m
Bizwings AI Receptionist - 24/7 professional call handling for solicitors
How Bizwings Works for Law Firms
The Bizwings Smart Assistant is configured for your firm - your name, your practice areas, your intake process. It answers every call with professionalism appropriate to a legal practice, takes the caller's details and the nature of their matter, and routes the summary to the right person. No new client enquiry is lost to an unanswered phone.
Hear the Bizwings AI Receptionist Handle a Legal Enquiry
Listen to how it represents your firm - from £49 p/m, professional from day one.
Hear It In Action →